ZO Skin Health Hydrating Cleanser Normal to Dry Skin for Unisex – 6.7 oz Cleanser

Shipping Policy

1. Shipping Methods

We primarily offer sea freight as our default shipping method for all international orders. Sea freight is a reliable and cost-effective solution, but it may have longer transit times compared to air freight.

2. Shipping Timeframes

Shipping times vary based on the destination country and the processing time at the shipping port. Typically, sea freight orders will take approximately 30 to 60 days for delivery, depending on your location and local customs processes.

3. Shipping Costs

Shipping costs are calculated based on the weight and volume of your order. Any applicable customs duties, taxes, or handling fees are the responsibility of the recipient and are not included in the shipping cost.

4. Customs and Import Duties

Please note that international shipments may be subject to customs clearance procedures in the destination country. These procedures can cause delays beyond our original delivery estimates. We are not responsible for delays caused by customs or additional charges related to import duties or taxes.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Please note that tracking updates may take a few days to appear due to the nature of sea freight shipping.

6. Damaged or Lost Goods

In the event your shipment is damaged or lost during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.

7. Shipping Restrictions

We currently do not ship to P.O. Boxes, military addresses (APO/FPO), or certain restricted countries. Please refer to our FAQ or contact customer support for a full list of restricted regions.

8. Changes to Shipping Address

Once an order is placed, shipping address changes may not be allowed after the order has been processed for shipment. Please double-check your shipping information during checkout to avoid any issues.